TBTC NSW are currently looking for a TraineeÌýICT Managed Service Helpdesk Support to join our company.Ìý Ìý
91̽»¨ our Business
As an ICT Managed Service HelpDesk Support, you will play a crucial role in ensuring the smooth operation of our clients’ IT systems. You’ll be part of a dedicated team responsible for managing tickets, handling help desk calls, and implementing various IT projects. If you’re passionate about technology, customer service, and working in a dynamic environment, we’d love to hear from you!
We are a fun, dynamic and forward-thinking IT managed services company, committed to providing exceptional support and solutions to our clients. Our team thrives in a fast-paced environment, and we value innovation, collaboration, and customer satisfaction.
Duties will involve:Ìý
- Ticket Management: Efficiently handle incoming support tickets, troubleshoot issues, and provide timely resolutions. Collaborate with team members to escalate complex problems when necessary.
- Help Desk Support: Answer phone calls and respond to user inquiries promptly and professionally. Provide remote assistance to resolve technical issues related to hardware, software, and network connectivity.
- Project Work: Participate in IT projects, including system upgrades, migrations, and deployments. Contribute to project planning, execution, and documentation.
The successful candidate will:ÌýÌý
- Be a confident communicator.Ìý
- Be keen to learn and take direction.Ìý
- Motivated with good problem-solving skills.Ìý
- Be trustworthy and reliable.Ìý
- Be safety conscious.Ìý
We look forward to your application, please send us your resume if you would like to be considered for this position. Ìý
To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights. Ìý
